AISWEI Official Website Privacy Policy

Latest Version Update Date: March 24, 2026

Effective Date: March 24, 2026

This AISWEI Official Website Privacy Policy (this "Policy") aims to explain how AISWEI Technology Co., Ltd. (hereinafter referred to as "we" or "us") will collect, use, store, or otherwise process (collectively referred to as "process") your personal information when you use our official website (https://www.aiswei-tech.com/). Before you provide us with any personal information, please carefully read and thoroughly understand this Policy, especially the terms marked in bold/bold and underlined, to which you should pay particular attention, and confirm that you have fully understood and agreed to them. Once you start using our official website to submit your personal information, it shall be deemed that you agree to accept all contents of this Policy. If you refuse to consent to this Policy, you should immediately stop using our official website and should not continue to provide us or third parties entrusted by us or cooperating with us with your personal information or cooperate in its collection.

1. Purposes and Scope of Our Processing of Personal Information

1.1 Processing Purposes and Types of Personal Information Processed

You agree that we will process the following types of your personal information for the following purposes:

(1) For the purpose of registration/login, we may process the following personal information about you: your email address; you may also further provide your name, company name, company address, and contact number.

(2) For the purpose of warranty inquiry and extended warranty services, we may process the following personal information about you: the serial number of the AISWEI product you purchased, extended warranty activation code, and order information.

(3) For the purpose of business consulting, we may process the following personal information about you: name, company name, postal code, department, contact number, address, and inquiry content.

(4) For the purpose of introducing and promoting our company, products or services, and brand activities (the "Promotional Purposes"), we may process the following personal information about you: email address, contact number.

The above purposes of registration/login, warranty inquiry and extended warranty services, business consulting and Promotional Purposes are collectively referred to as "Processing Purposes".

1.2 The personal information we currently process does not include sensitive personal information. We will not collect any personal information of minors for Processing Purposes. You should not provide us with any personal information of minors.

 

2. How We Process Personal Information

2.1 How We Collect Your Personal Information

For the Processing Purposes, we will collect your personal information by ourselves or through a third party we entrust.

If you provide us with personal information of others, you shall guarantee that you have obtained the separate consent of such others for such provision; otherwise, if your provision results in our infringement of the personal information rights of others, we shall have the right to pursue your legal liability in accordance with relevant laws and regulations.

2.2 How We Use Your Personal Information

We will use your personal information within the scope that has a direct or reasonable relationship with the purpose of providing services to you. If we use your personal information beyond the scope stipulated in this Policy, we will obtain your separate consent.

2.3 How We Store Your Personal Information

2.3.1 Storage Location

For your personal information collected and generated within the People's Republic of China (hereinafter referred to as "China"), we will store it in China by ourselves or through a third party (such as a server provider) we entrust.

2.3.2 Storage Period

We will only retain your personal information for the shortest period necessary to achieve the Processing Purposes, unless otherwise stipulated by laws or administrative regulations. After the aforementioned storage period expires, we will delete your personal information or anonymize it in accordance with the requirements of applicable laws.

2.4 How We Provide Your Personal Information to External Parties

In principle, we will not provide your personal information to other personal information processors; however, subject to compliance with relevant laws and regulations, we may provide your personal information to other personal information processors for relevant Processing Purposes and obtain your separate consent when necessary.

If we need to transfer your personal information due to reasons such as merger, division, dissolution, or declared bankruptcy, we will inform you of the name and contact information of the recipient, and the recipient will continue to fulfill the obligations of a personal information processor.

2.5 We Will Not Disclose Your Personal Information Publicly

Unless your separate consent is obtained, we will not actively disclose your personal information publicly.

2.6 Self-processing and Entrusted Processing

We will process your personal information by ourselves or entrust a third party to process it in accordance with the agreed Processing Purposes and processing methods. If we process it by ourselves, we will assign necessary employees to process your personal information on our behalf and supervise their personal information processing activities to fully protect your personal information. If we entrust a third party to process it, we will sign an entrusted processing agreement with the entrusted party and supervise their personal information processing activities to fully protect your personal information. Whether the processing is carried out by our employees or entrusted to a third party, it does not constitute providing personal information to a third party, and we do not need to obtain your separate consent again for processing through employees or entrusted third parties after obtaining your consent to this Policy. Whether the processing is carried out by our employees or entrusted to a third party, it will not reduce or exempt us from our obligations and responsibilities as a personal information processor.

2.7 Anonymized Processing

If we take technical measures or other necessary measures to anonymize your personal information, making the processed information unable to identify a specific individual and irreversible, then the use, storage, provision to external parties, public disclosure, and other processing of such anonymized information do not require notification to you or your consent.

 

3. How We Protect Your Personal Information

3.1 Personal Information Protection Measures

We value the security of your personal information. We will take relevant measures based on the Processing Purposes, processing methods, types of personal information, impact on your personal rights and interests, and potential security risks to ensure that personal information processing activities comply with the provisions of laws and administrative regulations (including but not limited to taking security technical measures such as encryption and de-identification, training relevant personnel), and prohibit unauthorized access and prevent the leakage, alteration, or loss of personal information.

3.2 Handling of Personal Information Security Incidents

If the leakage, alteration, or loss of personal information or other personal information security incident occurs or may occur, we will immediately take remedial measures and notify the departments responsible for personal information protection in accordance with the requirements of applicable laws. If we are unable to take effective measures to prevent harm resulting from the leakage, alteration, or loss of personal information, or where required by the competent personal information protection authorities, or where we otherwise deem it necessary, we will notify you of the relevant circumstances of the personal information security incident in accordance with applicable laws, including: (a) the types of information, reasons, and potential harm caused by the leakage, alteration, or loss of personal information that occurred or may occur; (b) the remedial measures we have taken and the measures you can take to mitigate harm; (c) our contact information. We will notify you by email, letter, phone, SMS, or other means as much as possible. However, if individual notification is not feasible or would impose disproportionate costs on us, we will adopt other reasonable and effective methods of notification, such as publishing an announcement on our website (www.aiswei-tech.com).

3.3 Limitations of Protection

We will make our best effort to protect your personal information, but please understand that due to technical or management limitations and various malicious attacks and external factors that may exist, even if we make every effort to take the above measures, it is not possible to guarantee the absolute security of personal information at all times. You should understand that your personal information may be subject to leakage, alteration, or loss due to computer viruses, malicious attacks, or other factors beyond our reasonable control. In the event of such circumstances, you should directly pursue legal liability against the infringing party, and we will provide necessary assistance within a reasonable scope.

 

4. How You Exercise Your Rights Regarding Personal Information Processing

You have the following rights regarding the processing of your personal information, and we will respond to your requests to exercise these rights in accordance with relevant laws and regulations:

4.1 Right to Know

You have the right to know about the processing of your personal information, except as otherwise stipulated by laws or administrative regulations. To protect your right to know, we publicly provide this Policy to fully explain our specific rules for processing your personal information. You should carefully read and thoroughly understand the content of this Policy. To exercise your right to know, you can access and save this Policy when you register the account, or submit the information, or view it at any time at the bottom of our official website; however, please note that you should avoid infringing the copyright of this Policy when copying or using this Policy. If you have any questions regarding the personal information processing rules set out in this Policy, you can send an email to service.china@aiswei-tech.com, and we will explain and clarify them to you promptly.

4.2 Right to Decide

You have the right to decide on the processing of your personal information, and have the right to restrict or refuse our processing of your personal information, except as otherwise stipulated by laws or administrative regulations. Please note that when you consent to this Policy, it means that you have agreed to our processing of your personal information in accordance with this Policy.

If you refuse our processing of your personal information, you should not consent to this Policy, and you should not continue to provide us with your personal information or cooperate in its collection. However, please note that unless otherwise stipulated in this Policy, since the processing of your personal information is necessary for us to provide the corresponding services for various Processing Purposes, if you refuse our processing of your personal information for Processing Purposes, we will be unable to achieve such purposes and unable to provide you with corresponding functions or services.

4.3 Right to Withdraw Consent

You have the right to withdraw the consent you have granted us for processing your personal information through this Policy. If you wish to withdraw your consent to our processing of your personal information, you can notify us by sending an email to service.china@aiswei-tech.com, or calling 400-801-9996, and we will respond as soon as possible after receiving such notification.

Please pay special attention: before you exercise your right to withdraw consent, please fully consider the consequences of withdrawal. Once you withdraw your consent to our processing of your personal information for individual or all Processing Purposes, we will not be able to continue to provide you with corresponding functions or services, and the consequences and liabilities arising therefrom will need to be borne by you, including losses caused to you or any third party due to your inability to use the corresponding functions or services.

4.4 Right to Access and Copy

You have the right to access and copy your personal information, except in circumstances where laws or administrative regulations require confidentiality or do not allow access and copying. If you wish to access and copy your personal information, you can access and copy it by sending an email to service.china@aiswei-tech.com, or by calling 400-801-9996 to notify us, and we will respond as soon as possible after receiving such notification. If we cannot allow you to access or copy your personal information in accordance with laws or administrative regulations, we will notify you promptly after receiving your request and explain the reasons.

4.5 Right to Transfer

Under conditions stipulated by the national cyberspace administration department, you have the right to transfer your personal information to a third party you designate.

If you wish to transfer your personal information, or transfer your personal information to any third party, you can notify us by sending an email to service.china@aiswei-tech.com, or by calling 400-801-9996, and we will respond as soon as possible after receiving such notification.

4.6 Right to Correction and Supplementation

If you find that your personal information is inaccurate or incomplete, you can notify us by sending an email to service.china@aiswei-tech.com or by calling 400-801-9996 to request correction and supplementation, and we will respond as soon as possible after receiving such notification and promptly correct and supplement it after verification.

4.7 Right to Deletion

Under any of the following circumstances, we will generally actively delete your personal information (but not including anonymized information), and you also have the right to request us to delete your personal information (but not including anonymized information):

(1) The Processing Purpose has been achieved, cannot be achieved, or the personal information is no longer necessary for achieving the Processing Purpose;

(2) We cease providing products or services, or the storage period has expired;

(3) You withdraw your consent in accordance with Section 4.3;

(4) We process personal information in violation of laws, administrative regulations, or agreements;

(5) Other circumstances stipulated by laws or administrative regulations.

If you wish us to delete your personal information, you can notify us by sending an email to service.china@aiswei-tech.com or by calling 400-801-9996. In your notification, you should clearly state the reasons, basis, and scope of personal information you request to be deleted. We will respond as soon as possible after receiving your request and promptly conduct a review, and process it in the following manner based on the review results:

(1) If your deletion request does not meet the agreed requirements (e.g., it is not submitted in the prescribed manner, or does not specify the reasons, basis, or scope for deletion), we will promptly notify you to resubmit a request that meets the requirements;

(2) If your deletion request lacks a clear basis, we will reject your request and notify you in a timely manner;

(3) If your deletion request meets the agreed requirements and has a clear basis, we will promptly delete your personal information in accordance with your request, or anonymize it for retention and use. However, where the storage period prescribed by laws or administrative regulations has not expired, or where deletion is technically infeasible, we will not be able to delete such information, but will cease all processing activities other than storage and necessary security protection measures.

4.8 Right to Complain and Report

We have established a complaint and reporting mechanism for network information security. If you discover or suspect that we, our employees, or our entrusted parties have engaged in any conduct that violates this Policy, you can submit a complaint or report to us by sending an email to service.china@aiswei-tech.com or by calling 400-801-9996. We will respond as soon as possible and promptly accept and handle complaints and reports related to network information security.

4.9 Other Rights

If you wish to exercise rights such as access, copy, correction, or deletion regarding the personal information of your deceased close relatives processed by us, you can contact us by sending an email to service.china@aiswei-tech.com or by calling 400-801-9996. We will respond as soon as possible and allow you to exercise such rights after verifying your identity and confirming that you meet the conditions stipulated by applicable laws.

4.10 Account Deregistration

If you wish to deregister your account, you can submit a deregistration application to us by sending an email to service.china@aiswei-tech.com or by calling 400-801-9996. Under the premise of compliance with laws and regulations and the agreement between us and you, we will deregister it as soon as possible after receiving such notification. After you actively deregister your account, you will not be able to use relevant functions on the website, and we will delete your personal information or anonymize it in accordance with legal requirements.

4.11 Responding to Your Requests

For your reasonable requests, we will in principle not charge any fees. However, for repeated requests or requests that exceed reasonable limits, we may charge a reasonable cost-based fee depending on the circumstances. We may also refuse requests that require excessive technical measures (for example, developing new systems or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (for example, involving information stored on backup tapes).

 

5. Miscellaneous

5.1 Governing Law of This Policy

The formulation, effectiveness, interpretation, enforcement, jurisdiction, and dispute resolution of this Policy shall be governed by the laws of the People's Republic of China. If any dispute arises between you and us due to this Policy, both you and we have the right to file a lawsuit with the People's Court with jurisdiction at our domicile.

5.2 Updates to This Policy

We reserve the right to update or modify this Policy from time to time. If the modifications result in a substantial reduction of your rights under this Policy, we will send you a change notification by email, letter, phone, announcement, in-app push notifications, or other means.

If you receive a change notification but do not agree to the terms of the modified Policy, you should immediately notify us in writing; otherwise, it shall be deemed that you accept our modifications to the relevant terms of this Policy. If you continue to provide us or third parties entrusted by us with your personal information, or continue to use our products or services after receiving a change notification, it shall be deemed that you accept our modifications to the relevant terms of this Policy.

5.3 How to Contact Us

If you have any questions, comments, or suggestions regarding this Policy or related to your information, you can contact us by sending an email to service.china@aiswei-tech.com, or by calling 400-801-9996.